Best Live Chat Software for Wireless Industry

Grow your wireless, handset and cell phone accessory business with us


35+  partners across  8500+ locations trust B2BSoft

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Grow Your Sales

Keep in touch with your customers and satisfy their queries in real-time


Get More Leads

Add Live Chat window to your website and engage with the visitors in a better way with pro-active chats and contact forms for lead generation.


Convert More Visitors

Satisfy visitor queries instantly to increase the conversion rate of visitors into customers. Monitor and anticipate their behavior in real-time.


Retain More Customers

Nurture your existing customers and get repeat sales from them with live chat support. Happy customers = higher sales. 

Fully customizable

Personalize the whole Live Chat experience for your customers as per your Brand

Customize Chat Window

Create rules for chat window to pop-up automatically after a pre-defined time period. Modify look and feel as per your brand.

Create Templates 

Make your own canned responses for frequent questions, welcome messages, and exit messages to speed up your service. 

Groups & Channels

Chat in groups of multiple users to solve queries faster. Create custom channels as per country or language and assign to agents.

Access from Any Module

The chat window is operable from any module in the back-end so that you don't have to switch to-and-fro for helping your customers.

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Analyze & Improve

Use chat feedbacks, surveys and chat history to gain insights and improve processes

 

Post-Chat Survey

Gauge customer satisfaction levels with feedback, survey and conversation rating at the end of the chat.

Monitor Chats in Real-time

Track operator performance by observing the chats in-progress and provide feedback to your team.

Chat Transcripts

Analyze chat history of specific sessions to gain insights and improve your chat processes.


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