Grow Your Sales
Keep in touch with your customers and satisfy their queries in real-time
Add Live Chat window to your website and engage with the visitors in a better way with pro-active chats and contact forms for lead generation.
Satisfy visitor queries instantly to increase the conversion rate of visitors into customers. Monitor and anticipate their behavior in real-time.
Nurture your existing customers and get repeat sales from them with live chat support. Happy customers = higher sales.
Personalize the whole Live Chat experience for your customers as per your Brand
Customize Chat Window
Create rules for chat window to pop-up automatically after a pre-defined time period. Modify look and feel as per your brand.
Make your own canned responses for frequent questions, welcome messages, and exit messages to speed up your service.
Groups & Channels
Chat in groups of multiple users to solve queries faster. Create custom channels as per country or language and assign to agents.
Access from Any Module
The chat window is operable from any module in the back-end so that you don't have to switch to-and-fro for helping your customers.
Analyze & Improve
Use chat feedbacks, surveys and chat history to gain insights and improve processes
Gauge customer satisfaction levels with feedback, survey and conversation rating at the end of the chat.
Monitor Chats in Real-time
Track operator performance by observing the chats in-progress and provide feedback to your team.
Analyze chat history of specific sessions to gain insights and improve your chat processes.